Downloading Your Purchase(s)
How many downloadable products do you carry?
At the Saddleback Educational eStore we offer thousands of titles from a variety of educational publishers which can be purchased and downloaded seven days a week, 24 hours a day. We are also adding new titles and publishers on a regular basis.
What is the advantage of downloading my purchase?
Downloading from Saddleback Educational eStore is fast and convenient.
Instead of waiting for your order to arrive by mail, you can download
your purchase within minutes of completing your order. Downloading
also saves money as you don't pay delivery charges or state sales
tax.
How do I get my purchased materials downloaded onto my computer?
After you have submitted your order we will confirm your order
in the form of a screen called a "Smart Receipt".
You will then be ready to download your purchase. To begin downloading
click on "Download Item Now". Your file will then begin
downloading as a PDF file. If you have purchased software, it will be in a compressed archive format. In order to view PDF files, your computer
needs a copy of Acrobat Reader installed on it. Acrobat
Reader is free from Adobe, and can be downloaded
safely and installed quickly on your machine. This free program
will enable you to view and print any PDF file. Most PC's running Windows operating systems do not come with Acrobat Reader installed. Most
newer Macintosh systems come with Acrobat Reader installed. We
have found that older versions of Acrobat Reader have
difficulty reading and/or printing small portions of a few of our downloads. We
recommend that you use the latest version of Acrobat Reader when downloading.
When your file has completed downloading it will appear on the
screen as a PDF file. It is important to save the file now. Under
the File menu bar scroll down to "Save As". In order
to be able to read the file after you have saved it be sure to
save the file as a "Source" file.
You will also receive an e-mail message from the Saddleback Educational eStore
confirming your order and giving you a web site address to access
for downloading your purchase. To access the site log-on with
your Internet browser and enter the Educational eStore URL provided in the
email. After you have entered your User Name and Password you will
be shown a screen detailing each of your purchases. To begin downloading
simply click on "Download Item Now".
What if my computer crashes or the power goes out while
the file is being downloaded?
If your computer crashes or the power goes out simply restart
your computer and return to the website URL provided by e-mail
from the Saddleback Educational eStore. Enter your User Name and Password and begin
your download again. You have seven days to download your order
from the time of purchase.
How long will my purchase take to download?
The time it takes for your product order to download depends
on the speed of your modem and the size of the file you are downloading.
Listed below are approximate download times depending on your
modem.
If
you would like to know how large a file is check the "Detail
Page" of the product. The size of the file will be listed on the Detail Page.
Here are the approximate download times for a 1MB file.
- 56K Modem: 2.5 minutes
- DSL, Cable, T1, etc.: 5 seconds
Please note that customers with dial-up connections to the Internet may wish to refrain from purchasing large eBooks.
When will I be able to download my purchase after I have
made the order?
Once you have completed your order you will be able to begin
downloading the material immediately after you have received your
confirmation.
If I order more than one item do I download them together
or separately?
If you order more than one item you will have to download
them separately. However, this is very simple to do because you
will be downloading all the files from the same location.
If you have any questions about the Saddleback Educational eStore or require further information, please contact:
- Customer Service Department
- The Saddleback Educational eStore
- E-mail: customerservice@educationalebooks.com
- Phone: (780) 440-9875 (Monday - Friday)
Return to Main FAQs Page.
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